Shipping & Returns Policy

Shipping & Returns Policy

1. Shipping Policy (Bhejny ka Tariqa)

Hum puri koshish karte hain ke aapka pasandida zewar sahi salamat aur jald az jald aap tak pohanche.

  • Delivery Charges: Poore Pakistan mein delivery ke charges flat [Yahan apni raqam likhen, maslan 250/-] hain. [Agar aap 3000 ki Shopping Karen Ge to Apko Free Home Delivery Mile gi].

  • Delivery Time: Order confirm hone ke baad, Lahore aur Punjab ke shehron mein 2-3 working days aur baqi Pakistan mein 4-7 working days lagte hain.

  • Order Tracking: Jaise hi aapka order ship hoga, aapko SMS ya WhatsApp ke zariye tracking number bhej diya jayega.

2. Returns & Exchange (Wapsi aur Tabdeeli)

Jewellery ek hassas (delicate) item hai, isliye hamari wapsi ki policy darj-zail hai:

  • Damaged Items: Agar aapko zewar toota hua ya kharab mila hai, to parcel milne ke 24 ghanton ke andar hamse raabta karen. Hamein parcel kholte waqt ki ek choti si video lazmi bhejen (Unboxing Video) taake hum exchange process kar saken.

  • Change of Mind: Safai aur hifazat (hygiene) ki bina par, agar product sahi salamat hai aur aap sirf pasand na aane par wapas karna chahte hain, to exchange ya return qubool nahi kiya jayega.

  • Custom Orders: Jo jewellery khusoosi tor par aapki farmaish par banayi gayi ho (Customized), wo wapas ya tabdeel nahi hogi.

3. Refund Policy

  • Refund sirf us surat mein diya jayega agar product stock mein khatam ho aur hum aapko replacement na de saken.

  • Refund ki raqam aapke diye gaye Bank Account ya JazzCash/EasyPaisa mein 7 working days ke andar muntaqil kar di jayegi.

4. How to Initiate a Return?

Wapsi ya tabdeeli ke liye hamare WhatsApp number 03486943866 par apna Order ID aur kharab product ki tasveer/video bhejen.